How to Customize App Settings in TeleCloud Pro Mobile on iOS

This step-by-step guide will help you personalize your Mobile PRO experience for clear, reliable business communications anywhere.

Step 1: Open Settings
- From the keypad screen, tap the gear icon in the top-right corner.
- Under Account Setup, you can view your username and password.

Step 2: Customize Ringtones and Tones
- In Preferences, set unique tones for calls, SMS messages, and on-screen text tones.
- Tap each tone to preview and select your preferred sound.

Step 3: Adjust Sound Settings
- Modify call and playback volume levels as needed.
- It’s recommended to keep default settings unless you need to boost volume or adjust playback.

Step 4: Enable Call Recording (Optional)
- You can toggle Call Recording in-app.
- If recording is already active in your TeleCloud Portal, leave this off to prevent duplicates.

Step 5: Set Up Call Forwarding (Optional)
- Tap Enable to choose a forwarding destination or create a shortcut button.
- It’s best to manage forwarding from the Portal or Answering Rules to avoid routing issues.

Step 6: Manage Network Preferences
- Choose how the app connects for calls:
- Prefer Wi-Fi (recommended for strong Wi-Fi environments)
- Prefer Mobile Data (for areas with weak Wi-Fi)
- Leave Network Change Strategy set to If Needed.

Step 7: Configure Controls and Notifications
- Manage headset buttons and enable the globe button to display caller destination.
- Adjust how the app reacts to GSM calls — regular mobile carrier calls:
  - Default: places your VoIP call on hold when a GSM call comes in.
  - Options: Do Nothing or Play a Message.
- Enable or disable Apple Watch call notifications using the toggle switch.

Step 8: Set Do Not Disturb Rules
- Tap the plus (+) icon in the top-right to create quiet hours or mute rules for specific times.

Step 9: Sort Contacts & Enable Logs
- Choose contact order: Native, First Name–Last Name, or Last Name–First Name.
- Enable Traffic Logs only if directed by support for troubleshooting.
- Select your language (English or Spanish) — the app defaults to your system setting.

Step 10: Review SSL Exceptions
- These remain disabled unless instructed by TeleCloud Support.

Step 11: Access User Settings
- Tap the Pro Menu at the bottom right, then select User Settings.
- View or edit your Outbound Caller ID, SMS number, Quick Dials, and Answering Rules — all synced with your TeleCloud Portal.

Step 12: Manage Voicemail Settings
- Enable or disable Voicemail, choose message sorting, and set post-playback actions.
- Under Greetings, tap Record to create a new greeting or Play to preview existing ones.
- Under Unified Messaging, enable Voicemail to Email delivery.
- Optionally, turn on Voicemail Transcription for text versions of messages.
- Tap Save to apply all changes.

You’ve now customized your TeleCloud Mobile PRO iOS app. These settings help ensure your app works seamlessly for your business, whether you’re in the office or on the go.