How to Park & Pick Up Calls in the TeleCloud Web Phone

To get started:

Step 1: Open the Call Parks Menu
- From the Web Phone homepage, select “Call Parks” from the menu on the left-hand side.
- This shows all the available call parking spots on your system, organized by number.
- If your organization has multiple sites or departments, you can use the filter option to narrow your view.

Step 2: Answer the Incoming Call
- When a call comes in, answer it as usual.
- You’ll see an active call card appear with several icons on the right side.

Step 3: Park the Call
- Click the Park Call icon on the active call card.
- A list of available parking spots will appear.
- You can choose between two types of parking:
  - Dynamic Park: Automatically assigns the call to the next available parking spot.
  - Static Park: Allows you to choose a specific parking spot manually.

Step 4: Use Dynamic Park (Automatic)
- If you select Dynamic Park, the system will pick an open spot for you and display where the call was parked.
- You’ll see the caller’s number, who parked the call, and the current status of that parked call.

Step 5: Use Static Park (Manual)
- If you prefer to park the call in a specific location, select Static Park.
- Click the icon next to the desired parking spot (for example, Park 2).
- The call will move to that spot, and you’ll see the details displayed under that park number.

Step 6: Pick Up a Parked Call
- To retrieve a parked call, hover over the phone icon next to the parked call and click it.
- Your web phone will ring — answer it to reconnect to the original caller.
- From there, you can continue the conversation, transfer the call, or end it as needed.

Step 7: Manage Calls Smoothly Across Your Team
- Use Call Park and Pickup to move calls between team members quickly and efficiently.
- It’s ideal for receptionists, support teams, and anyone handling multiple calls throughout the day.