How to Reset Your Username and Password in the TeleCloud User Portal

If You Forgot Your Login Name or Password

Step 1: Go to the TeleCloud Login Page
- Open your browser and visit the TeleCloud login page.
- Click “Forgot Login Name.”

Step 2: Retrieve Your Login Name
- Enter your email address and extension.
- An email will be sent with your login information.
- Make sure the email address matches the one associated with your TeleCloud account.

Step 3: Check Your Email
- Look for an email from TeleCloud with your login name.
- If you don’t see it, check your spam/junk folder.
- You can also find your username in your original TeleCloud welcome email.

Step 4: Reset Your Password
- Return to the login page and click “Forgot Password.”
- Enter your login name.
- Check your email for a password reset link.
- Click the link, then create and confirm your new password.
- Log back in with your updated credentials.

If You Know Your Current Login Name and Password

Step 1: Log In to the User Portal
- Use your existing credentials to access the TeleCloud user portal.

Step 2: Access Your Profile Settings
- Click your username and extension in the top right corner.
- Select “Profile.”

Step 3: Update Your Password
- Scroll down to “Change Account Security.”
- Enter your new password and confirm it.
- Enter your current password to authorize the change.

Step 4: Save Your Changes
- Click “Save.”
- Your password has now been successfully updated.

Need Help?
If you experience any issues, contact TeleCloud Support for assistance.
Email: support@telecloud.net