How to Use Call Forwarding in Answering Rules in the TeleCloud Portal

Call Forwarding ensures that calls always reach the right destination, whether you’re on another call, away from your desk, or offline.

Follow the steps below to configure call forwarding in your TeleCloud portal:

Step 1: Open the Answering Rules Section
- From the top menu, click on Answering Rules.
- This is where you can manage how and when calls ring across your devices.

Step 2: Edit Your Active Answering Rule
- Find your active answering rule in the list.
- On the right-hand side, click the Edit button to open its settings.

Step 3: Locate the Call Forwarding Section
- Scroll down to the Call Forwarding section within your rule settings.
- You’ll see several different call forwarding options to choose from, depending on how you want calls to behave.

Step 4: Understand the Call Forwarding Options
- Each forwarding option determines when calls will be redirected:
  - Always: Forwards all incoming calls immediately to another number or extension.
  - On Active: Forwards calls when your phone is actively ringing.
  - When Busy: Forwards calls when you’re already on a call (if Simultaneous Ring is not enabled).
  - When Unanswered: Routes calls elsewhere if you don’t pick up within the set ring time.
  - When Offline: Forwards calls when you’re logged out or your device is unreachable.

Step 5: Enter the Destination Number or Extension
- Once you select your preferred forwarding condition, a text box will appear.
- Enter the destination number or extension where calls should be sent.
- Example: Forward calls to your mobile phone, another user, or voicemail.

Step 6: Save Your Changes
- After setting up your forwarding preferences, click Save.
- Your new call forwarding rules will now take effect immediately based on your chosen conditions.
- Pro Tip: Use Call Forwarding in combination with Time Frames and Answering Rules to create a fully automated call-handling strategy that adapts to your work schedule.

Need Help? For assistance with call forwarding or answering rule setup, contact TeleCloud Support.
Email: support@telecloud.net