TeleCloud Portal Answering Rules Introduction Creation & Management

Answering Rules determine exactly how and when incoming calls reach you, whether they ring your phone, forward to another device, or go to voicemail.

Follow the steps below to understand and manage your answering rules:

Step 1: Understand What Answering Rules Do
- Answering Rules are the logic your phone system uses to decide how incoming calls are routed.
- They control whether calls ring your phone, forward to another device or extension, or go directly to voicemail.

Step 2: View Your Current Active Rule
- From the TeleCloud portal home screen, look at the right-hand side of the page.
- You’ll see a tile showing your active answering rule.
- Use the drop-down menu to switch between available rules.
- This tile also shows the devices and time frame associated with that rule.

Step 3: Access All Answering Rules
- Click Answering Rules in the main menu at the top of the screen.
- Here, you’ll see your complete list of rules, which ones are active, and their associated time frames.

Step 4: Adjust General Ring Time
- At the top of the Answering Rules page, you’ll find a drop-down menu for total ring time.
- This setting determines the default ring duration for your user before the call moves to the next step (like voicemail or forwarding).

Step 5: Identify Active Rules by Time Frame
- The rule that matches your current active time frame will appear highlighted in blue.
- As your time frames change, the active answering rule will automatically switch to match.

Step 6: Edit or Delete Existing Rules
- On the right-hand side of each rule row, use the edit or delete buttons to make changes.

Step 7: Create a New Answering Rule
- Click Add Rule to create a new one.
- Select the time frame it should apply to.
- Example: Business Hours.
- Choose whether to enable the rule immediately or wait until its time frame becomes active.

Step 8: Configure Basic Settings
- Enable or disable Do Not Disturb or Call Screening options as needed.
- More advanced options like Call Forwarding and Simultaneous Ring will be covered in later videos.

Step 9: Save and Organize Your Rules
- Click Save when finished.
- Your new rule will appear in the list below your active one.
- If you have multiple rules, you can reorder them by dragging to set priority.
- The rule at the top has the highest priority and applies first when time frames overlap.
- A message will confirm that you’re re-prioritizing your rules—click Save again to confirm.

Step 10: Confirm Which Rule Is Active
- Keep in mind that the time frame determines which rule is currently active.
- For example, even if “Training User” is prioritized, the Business Hours rule will be active if its time frame is current.

Step 11: Continue Learning
- Your answering rules are now created, prioritized, and ready to manage your incoming calls automatically.
- Continue to the next video for detailed configurations such as Call Forwarding and Simultaneous Ring.

Need Help? If you need assistance setting up or managing your answering rules, contact TeleCloud Support.
Email: support@telecloud.net