For issues with direct calls and calls via ring groups or queues, what specific actions can be taken to troubleshoot and resolve the problem?

Issues with calls ringing to groups and queues

To troubleshoot direct calls or calls via ring groups/queues, recommend making calls to the queue/ring group, checking call capture, and verifying the app's presence in the queue/ring group. Additionally, suggest switching connection types, uninstalling and reinstalling the app, and using the web phone as an alternative