Call Queue SetUp

Effortlessly set up call queues by navigating to Call Queues, customizing options like call recording and configuring agent parameters.

• How do I create a call queue?
• What options need to be filled when setting up a call queue?
• How can I handle situations where the customer has no Pre-Queue Options?
• Where can I set the Queue Ring timeout and Agent Ring timeout?
• What is the purpose of the "SMS" tab in the call queue setup?
• What happens after hitting the save button in call queue setup?
• How do I add agents to a call queue?
• Why is it recommended to add users instead of their devices when setting up agents?
• What is the significance of clicking "Save Agent" before clicking "Done" when modifying agents?
• Define "Wrap-up time" in the context of call queues
• What does "Max Simultaneous Calls" refer to in call queue agent setup?
• How can you identify the status of an agent in the call queue?
• What actions can be taken using the red "X" on the far right side of an agent?
• How can an agent be edited in the call queue setup?
• Explain the different ring behaviors available in a call queue
• What is the purpose of the Round-Robin (longest idle) ring behavior in a call queue?
• What does the Tiered Round-Robin ring behavior do in a call queue?
• How does the Ring All behavior function in a call queue?
• Describe the functionality of the Linear Hunt ring behavior in a call queue
• What is the purpose of the Linear Cascade ring behavior in a call queue?
• How does the Call Park ring behavior operate in a call queue?