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Call Center Supervisor Settings
How to Configure Call Center Supervisor Settings for a Portal Configuration
- How can a Call Center Supervisor configure settings for their portal, and where can these settings be found?
- What are the default permissions for a Call Center Supervisor, and how are they configured?
- If a user reports being unable to see a specific department or call queue, what is the likely reason, and how can it be resolved?
- What user scope is required for the call center option to populate in the user profile?
- What specific actions can a Call Center Supervisor perform by default, and where can these actions be configured?