Call Center Supervisor Settings

How to Configure Call Center Supervisor Settings for a Portal Configuration

• How can a Call Center Supervisor configure settings for their portal, and where can these settings be found?
• What are the default permissions for a Call Center Supervisor, and how are they configured?
• If a user reports being unable to see a specific department or call queue, what is the likely reason, and how can it be resolved?
• What user scope is required for the call center option to populate in the user profile?
• What specific actions can a Call Center Supervisor perform by default, and where can these actions be configured?