TeleCloud Portal

• Which are some rules we can take in count about the music on hold at time to add it?
• Which are some links where I can found the standar Music on Hold we have for the clients?
• How can the TeleCloud webphone be accessed?
• What should be done if the web phone prompts to use the microphone?
• How can one receive calls through the computer using default answering rules?
• What error might occur if a custom time frame is added for receiving calls?
• What functionalities are available on the Home Page of TeleCloud Web?
• Describe the process of making a call using the web phone
• How can incoming calls be handled, and what options are available?
• What actions can be performed during an active call on TeleCloud Web?
• Explain the features and functionalities of the Contacts tab
• How can the Call History tab be utilized, and what information does it provide?
• What does the Voicemail tab display, and what actions can be taken?
• What functionalities does the Greetings tab offer for voicemail recordings?
• How can the Chat tab be used to engage in conversations?
• Outline the basic steps for troubleshooting the webphone, including clearing browsing data
• What steps can be taken to troubleshoot microphone issues on the Telecloud web app, and where can additional support be found?
• How can I initiate a Scheduled Call History Export?
• What options are available for the frequency of Scheduled Call History Export?
• What information can be specified when setting up a new export in Scheduled Call History?
• In the context of Scheduled Call History Export, what does the "Type" refer to, and how is it configured?
• When completing a Scheduled Call History Export setup, what are the options available for email notifications, and what information is required for email setup?
• What are the available options for recording users' calls, and how do they differ?
• How can users activate call recording transcription and sentiment analysis?
• Where can users access call recordings with transcriptions, and how are transcriptions displayed?
• How is sentiment analysis represented in call transcriptions, and what do the colors signify?
• What should be checked if a user is not receiving transcription or sentiment analysis despite having the appropriate recording options enabled?
• How can one escalate the ticket if transcription or sentiment analysis is not working despite the correct settings?
• How do I review a customer's Time of Day (TOD) answering rules for the presence of a Holiday time frame?
• What should I do if I don't find a Holiday time frame in the customer's TOD answering rules?
• When creating a new Holiday time frame, what considerations should be kept in mind regarding business hours and default settings?
• What is the significance of the order of Holiday time frames in the TOD answering rules, and how does it affect the system's behavior?
• How can I add a new time frame for a specific holiday, such as Thanksgiving, and what steps should I follow to ensure it takes effect?
• In the context of an existing Holiday Auto Attendant, how can I access and edit it?
• When creating a Holiday Auto Attendant from scratch, what information should I be aware of regarding voicemail extensions during the holiday?
• What steps should I take to upload or edit the Generic Holiday Greeting in the Holiday Auto Attendant?
• What settings should be configured if I'm creating a Holiday Auto Attendant from scratch, and how can I ensure proper routing of messages during the holiday?
• Where can I find the link to the generic Holiday greeting for reference?
• What is the purpose of the Phone Swap process, and when might it be necessary?
• What initial information should be confirmed before initiating a Phone Swap?
• Where can you find the user profile and phones section to begin the Phone Swap process?
• Why is it recommended to open the snapbuilder for the phone in another tab before initiating the swap?
• What steps should be taken to delete a phone from a user profile during the Phone Swap?
• How do you add a phone to a new user profile during the Phone Swap process?
• What action should be taken in the snapbuilder after moving a phone to a new user profile?
• Why is it important to check the inventory for the extension of the phone during the Phone Swap?
• How can you ensure the successful registration of the phone under the new extension after a Phone Swap?
• What should be done if the phone does not register after rebooting during the Phone Swap?
• What is the multi-purpose functionality of Shared Line Appearance (SLA), and how does it benefit users in handling calls and accessing messages?
• What are the steps to add Shared Line Appearance (SLA) or a shared mailbox for an extension, and where in the domain interface can this configuration be accessed?
• In the process of adding Shared Line Appearance (SLA), how can the buttons on the extension be customized, and what options are available for label assignment?
• Provide examples of scenarios where Shared Line Appearance (SLA) can be particularly beneficial, such as handling calls for another business or accessing messages from different extensions
• When configuring SLA for an extension, how can the primary extension dial out as another extension or business, and what is the significance of assigning a unique caller ID to that profile?
• What is the NAG feature, and when is it typically used?
• Where can you find the NAG feature on the TeleCloud portal?
• What information is required as first step for setting up the NAG feature?
• Why is it crucial for the domain name to match the customer's account when setting up the NAG feature?
• As second step, what information is needed to set up the NAG feature for notification?
• What is the significance of the Minutes parameter in the NAG feature setup?
• Which extension we should use for the Auto Attendant when creating a new one for the NAG feature in the example?
• What specific option should be chosen under the star option for the NAG feature in the Auto Attendant?
• What is the recommendation for troubleshooting the NAG feature setup?
• How can one resolve the issue of not seeing the phone number/level section in the NAG tool after creating an account?
• How can voicemail be enabled for a user?
• What is Operator Forwarding in the context of the voicemail feature?
• How the Copy to Extensions feature in voicemail works?
• How can all voicemail messages be deleted from a voicemail box?
• What does the term "Data limit" refer to in voicemail settings?
• What does enabling Voicemail Transcript do, and which service is typically selected for this feature?
• How can voicemail be set up to be forwarded to email, and what option should always be selected?
• Where can a user change their voicemail PIN, and what is the default PIN used?
• Where can you view and manage a user's voicemail greeting and recorded name?
• What happens if a user exceeds their voicemail box storage limit, and what are their options?
• How can users access their personal mailbox voicemail through the phone, and what is the default password?
• What steps should be followed to access the voicemail system for a specific extension, and what information is required?
• How can voicemail management be accessed from outside the extension, and where is this option set up?
• How can Answering Rules be disabled?
• What happens when "Do Not Disturb" is enabled in Answering Rules?
• What is the purpose of "Call Screening" in Answering Rules?
• Can "Call Screening" be used with other call handling options?
• Where can additional information about Call forwarding and Simultaneous Ringing be found?