Mobile Apps

• When users encountering difficulties logging into the app, which steps can be taken to resolve this?
• If a user is not receiving calls in the app, what specific issues with direct calls and calls via ring groups or queues should be investigated?
• How can call quality issues, both for inbound and outbound calls, be addressed effectively?
• What troubleshooting steps should be taken if a user is having trouble dialing out from the app?
• In the case of DTMF issues, what measures can be implemented to ensure proper functionality?
• What are the recommended steps for troubleshooting login problems, including username format and app version verification?
• If a user is not receiving inbound calls, what steps should be followed to diagnose and resolve the issue?
• For issues with direct calls and calls via ring groups or queues, what specific actions can be taken to troubleshoot and resolve the problem?
• How can general call quality problems, trouble dialing out, and DTMF issues be addressed comprehensively?
• In situations where persistent issues arise, what alternative solutions, such as using the web phone, can be recommended to users?
• How can a user register their account on the TeleCloud PRO Mobile App?
• What steps should a user follow to access the Account Setup in the TeleCloud PRO app?
• What does the error message "Error: Forbidden" indicate during account registration?
• How can a user check if their extension has the "Immediate Do Not Disturb" (DND) enabled?
• What steps should be taken if calls are going directly to voicemail on the TeleCloud PRO Mobile App?
• How can a user check and disable Call Forwarding using the TeleCloud PRO app?
• What information is available under the 'PHONES' tab in the TeleCloud Portal, and how can a user confirm phone registration?
• How can a user troubleshoot a drop in registration issue on the TeleCloud PRO Mobile App?
• What settings should be adjusted to maintain an active cellular data connection on the TeleCloud PRO app?
• How can a user address voice quality issues on the TeleCloud PRO Mobile App, and what setting is available for background noise suppression?
• What is the process for signing into the TeleCloud PRO app after installation?
• How can users verify if they are successfully registered on the TeleCloud PRO app after installation?
• What information is essential to include when submitting a support ticket for the TeleCloud PRO app?
• Who handles the activation of users for the TeleCloud PRO app, and what action is required from the user after submitting a ticket?