Outline the basic steps for troubleshooting the webphone, including clearing browsing data

Steps to troubleshoot Telecloud Webphone

Clear browsing data in Chrome by following steps:

  • Open Chrome on your computer.
  • Click the three vertical dots at the top right (More).
  • Select "More tools" and then "Clear browsing data."
  • Choose the appropriate time range (e.g., "All time").
  • Check the boxes for "Cookies and other site data" and "Cached images and files."
  • Click "Clear data.

rebooting the internet equipment if issues persist following the steps:

  • If you're experiencing webphone issues at home, consider rebooting your internet equipment (modem and router). To do this, follow these steps:
  • Unplug the power cable from your modem and router.
  • Wait for about 30 seconds to 1 minute.
  • Plug the power cables back into the modem and router.
  • Allow the devices to fully restart and establish a connection.