Call Center Supervisor Settings
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      2. Call Center Supervisor Settings

      What specific actions can a Call Center Supervisor perform by default, and where can these actions be configured?

      Default options for a call center supervisor

      By default, a Call Center Supervisor can perform actions such as "Show Call Queues in Navigation Bar," "Allow Editing of Call Queues," and "Allow Adding of Agents." These actions are configured within the Call Center section under the user profile.