December 19, 2023 What actions can be taken using the red "X" on the far right side of an agent? Red "X" option for an agent in a queue Clicking on the red "X" deletes an agent from the call queue.
![telecloud_logo_transparent-1.png]](https://knowledge.telecloud.net/hs-fs/hubfs/chub_backup/telecloud_logo_transparent-1.png?height=40&name=telecloud_logo_transparent-1.png){kind=logo}