Green indicates online, red means the agent is online but currently on a call, and grey means the agent is offline.
English
![telecloud_logo_transparent-1.png]](https://knowledge.telecloud.net/hs-fs/hubfs/chub_backup/telecloud_logo_transparent-1.png?height=40&name=telecloud_logo_transparent-1.png){kind=logo}
Green indicates online, red means the agent is online but currently on a call, and grey means the agent is offline.